Effective date: April 27, 2026 Fitmeal (“us”, “we”, or “our”) operates the fitmeal.qa website and the Fitmeal mobile application (the “Service”).This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data CollectedPersonal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:Email addressFirst name and last namePhone numberAddress, area, and city within QatarBiometric and health data provided during onboarding (body weight, activity level, dietary goals)Cookies and Usage Data
Usage Data We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.Examples of Cookies we use:Session Cookies — to operate our ServicePreference Cookies — to remember your preferences and settingsSecurity Cookies — for security purposes
Use of Data Fitmeal uses the collected data for various purposes:To provide and maintain the ServiceTo personalise your meal protocol and biometric recalibration cycleTo notify you about changes to your subscription or delivery scheduleTo allow you to participate in interactive features of the ServiceTo provide customer care and concierge supportTo analyse and improve the ServiceTo monitor usage of the ServiceTo detect, prevent, and address technical issues
Transfer Of Data Your information, including Personal Data, may be transferred to and maintained on computers located outside of Qatar where data protection laws may differ. Fitmeal will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Disclosure Of Data Fitmeal may disclose your Personal Data in the good faith belief that such action is necessary to:Comply with a legal obligationProtect and defend the rights or property of FitmealPrevent or investigate possible wrongdoing in connection with the ServiceProtect the personal safety of users of the Service or the publicProtect against legal liability
Security Of Data The security of your data is important to us. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.
Service Providers We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics We may use third-party Service Providers to monitor and analyse the use of our Service, including Google Analytics. For more information on Google’s privacy practices, please visit: https://policies.google.com/privacy
Links To Other Sites Our Service may contain links to other sites not operated by Fitmeal. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or privacy practices of any third party sites or services.
Children’s Privacy Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you become aware that your child has provided us with Personal Data, please contact us immediately.
Location Data The Fitmeal app collects and uses your device’s location data to enable delivery tracking, provide location-based features, and improve your experience. Location data is collected while the app is in use and is not shared with third parties. You may disable location access at any time through your device settings, though this may limit certain delivery features.
Data Retention We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. Account data is retained for as long as your account remains active or as needed to provide the Service. When data is no longer needed, we will delete or anonymise it.
Changes To This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date above. You are advised to review this Privacy Policy periodically.
Contact Us If you have any questions about this Privacy Policy, please contact us:
At Fitmeal, we believe in earned loyalty, not “trapped” subscriptions. We want you to stay with us because you love the food and the results, not because of a contract. If your circumstances change or you feel our service isn’t the right fit, we make it simple to move on.
1. The “Cancel Anytime” Guarantee
You are never locked into a long-term commitment. You may cancel your subscription at any time during your plan. Unlike many services that only offer app credits, Fitmeal provides pro-rated cash refunds for the value of your remaining, unused meals.
2. How Refunds are Calculated
When you cancel, we calculate your refund based on the remaining balance of your plan.
Used Meals: You are only charged for the meals already delivered or currently in production.
Unused Meals: The value of all future meals that have not yet entered our 48-hour production cycle will be refunded in full.
Discounts: If your initial plan included a bulk-buy discount (e.g., a 4-week discount), and you cancel early (e.g., after 1 week), the refund will be calculated by applying the standard weekly rate to the meals you consumed.
3. The 48-Hour Notice Period
To ensure food waste is minimized, we require a notice period for cancellations and pauses:
Cut-off Time: Requests must be made at least 2 business days (48 hours) before your next scheduled delivery.
Paid Wastage: If a cancellation request is received less than 48 hours before a delivery, that specific delivery cannot be stopped as the ingredients have already been sourced and prepared. This will be considered “paid wastage” and is non-refundable.
4. Refund Method & Timeline
Original Payment: All refunds are processed back to the original payment method (Credit Card, Debit Card, or Bank Transfer) used during checkout.
Processing Time: While we initiate the refund within 24–48 hours of your request, it typically takes 7 to 14 business days for the funds to reflect in your bank account, depending on your bank’s internal procedures.
5. Pausing vs. Cancelling
If you are traveling or have a temporary change in schedule, we recommend Pausing your plan instead of cancelling.
You can pause your plan through the Fitmeal App or by contacting Support.
Paused days never expire and will be added to the end of your subscription period once you are ready to resume.
6. How to Request a Refund
To initiate a cancellation, please contact our Customer Success Team via:
WhatsApp/Call: 60008630
Email: admin@fit-meal.online
In-App: Go to “Subscription Settings” > “Request Cancellation”
TERMS AND CONDITIONS
1. Introduction
Welcome to fitmeal.qa. These Terms and Conditions govern your use of our website and meal subscription services within the State of Qatar. By accessing or using our services, you agree to comply with these Terms.
2. Eligibility
You must be at least 18 years old to place an order or subscribe. You agree that all information provided is accurate and up to date.
3. Subscription Plans
fitmeal.qa offers flexible weekly and monthly meal subscription plans. Plans may include breakfast, lunch, dinner, or customized meal combinations. Meal selections must be confirmed before the weekly cutoff time. If no selection is made, meals will be assigned by fitmeal.qa.
4. Pricing and Payment
All prices are listed in Qatari Riyal (QAR). Payment must be made in advance via approved payment methods. Subscriptions may automatically renew unless canceled before the billing date. fitmeal.qa reserves the right to update pricing with prior notice.
5. Delivery Policy
Delivery is available in selected areas across Qatar. Customers must provide accurate delivery details. Delivery times are estimates and may vary due to external conditions. If the customer is unavailable, orders may be left at the location (if consent is given) or redelivery charges may apply.
6. Meal Storage and Handling
Meals must be refrigerated immediately upon delivery. Customers should follow storage and reheating instructions. fitmeal.qa is not responsible for spoilage due to improper storage after delivery.
7. Allergies and Dietary Requirements
Customers must inform fitmeal.qa of any allergies or dietary restrictions. While precautions are taken, meals are prepared in shared kitchens. fitmeal.qa is not liable for allergic reactions unless due to proven negligence.
8. Cancellation, Refunds, and Modifications
Cancellation requests must be submitted at least 48 hours before the next delivery cycle. No refunds will be issued for meals already delivered. Refunds (if applicable) apply only to unused portions. Subscription plans may be paused or modified with prior notice.
9. Account Responsibility
Customers are responsible for maintaining the confidentiality of their account details. Unauthorized use must be reported immediately. fitmeal.qa reserves the right to suspend accounts for misuse or fraud.
10. Promotions and Discounts
Promotions and discount codes are subject to specific terms. fitmeal.qa reserves the right to withdraw or modify promotions at any time.
11. Limitation of Liability
fitmeal.qa is not responsible for delays caused by external factors such as traffic or weather. Liability is limited to the value of the affected order. fitmeal.qa is not liable for issues arising from undisclosed medical conditions.
12. Data Privacy
Customer data is handled in accordance with applicable data protection laws in Qatar. Personal information will not be shared without consent unless required by law.
13. Governing Law
These Terms and Conditions are governed by the laws of the State of Qatar, and any disputes shall fall under the jurisdiction of Qatar courts.
14. Amendments
fitmeal.qa reserves the right to update or modify these Terms at any time. Updates will be published on the website.
15. Contact Us
Website: https://fitmeal.qa
Email: admin@fit-meal.online